Terms of Use

Effective: December 8, 2024 · Last updated: September 5, 2025

1. Introduction

These Terms govern Verbu ApS's products and services. By accessing or using the Service, you acknowledge that you have read and agree to be bound by these Terms and the Privacy Policy.

If you do not agree to these Terms, you must not access or use the Service.

2. Definitions

Service: The AI-driven call handling platform with features, tools, and integrations
Customer Data: Information provided by the customer to enable service provision
Service Data: Data collected through operating the platform
Data Protection Laws: GDPR and similar regulations

3. Eligibility

Users must be at least 13 years old or reach the legal age of majority in their jurisdiction. Those accepting on behalf of organisations warrant they have authority to do so.

4. Account Registration

Users must provide accurate information and maintain confidential login credentials. Verbu reserves the right to suspend accounts violating these Terms.

5. Scope of Services

Verbu provides a web-based dashboard, AI-powered call handling, and API integrations. Free trials charge only data-processing costs; unused accounts are deleted 90 days post-trial.

The Customer grants a non-exclusive, revocable, non-transferable right to access and use the Service solely for internal business operations.

6. Data Protection & Privacy

Verbu processes data per GDPR standards, anonymising uploads and acting as a Data Processor while customers serve as Data Controllers. Data retention follows necessity principles and legal requirements.

7. Fees & Payment

Pricing Structure

Fixed monthly subscription fees
Usage-based charges (per handled call or minute)
Add-on services by activity or month

Annual increases of 2.5% apply without notice. Late payments incur interest per Danish law.

8. Acceptable Use Policy

Prohibited activities include:

Unlawful use
Transmitting malicious code
Disrupting services
Reverse-engineering the platform

9. Intellectual Property

Verbu retains ownership of all service intellectual property. Customers exclusively own their data. Verbu may analyse aggregated, non-identifiable data for improvements.

10. Service Levels

Verbu will use commercially reasonable efforts to maintain 99.5% monthly uptime, excluding scheduled maintenance and force majeure events.

11. Warranties & Disclaimers

The Service is provided "as is" with no warranties of merchantability or fitness for particular purposes.

12. Limitation of Liability

Liability caps at fees paid in the preceding 12 months. Verbu isn't liable for indirect losses or data loss absent gross negligence.

13. Termination

Customers can cancel via dashboard; no further charges apply after the termination period (end of month). Verbu may suspend immediately for breaches or suspend after 7 days notice for non-payment.

14. Governing Law & Jurisdiction

Danish law governs these Terms; disputes fall under Danish court jurisdiction.

15. Amendments

Verbu may modify Terms by posting updates; continued service use implies acceptance.

Contact

Verbu ApS Nymarksvej 57, 5800 Nyborg, Denmark Email: legal@verbu.com Phone: +45 52 51 52 30 CVR: DK45855309