The first bit is on us, to ensure Verbu can help your business do more with less.
If you sign for a year, you get 2 extra months for free.
This is a collection of the most common questions we get from customers before they start using Verbu.
What if it sounds weird / ‘too AI’?
This was our concern too when we first set out to build Verbu. For the same reason, we've trained and finetuned voices for them to sound natural and helpful. We have some that's better at pronouncing specific details like dates and numbers, where other show more vibrancy and emotion.
Which languages does Verbu's Agents Support?
Verbu's Voice AI Agents support up to 32 languges including Danish, Norwegian, Swedish, German, Italian, French, Spanish, Chinese, English and other most used languages.
Can I talk to a human if something breaks?
By law the agent must always be able to transfer to a human being. All agents can also write down callback notes, so the callers needs can be captured and you can get a chance to call them back later.
Do I need to change my business phone number to use Verbu?
No. You just forward your existing phone number to Verbu when you need us to help. Most start out forwarding overflow/after-hours calls to Verbu to see it work and then increasingly let agents handle more and more of inbound calls.
How does the 80% guarantee work?
We are a done-for-you AI solution to ensure the highest quality and value for your callers and your business. This means our standard is for the calls where have a dialogue with customers - at least 80% should be calls where we help the customer some how. If we can't deliver on this promise, then the month is on us.
Is there a free version of Verbu?
Definitely. The Starter plan gives you access to the core features so you can try it out without a credit card. So if it doesn't work for you, you'll know - without ever paying a penny.
Which languages do you support?
Verbu's Voice AI Agents support up to 32 languges including Danish, Norwegian, Swedish, German, Italian, French, Spanish, Chinese, English and other most used languages.
What if my agents cannot help the customer?
Our agents are designed to always suggest capturing a note on the callers behalf in case it runs into a snag or simply can't help with a particular request. This way the customer feels heard and you can give them a callback if needed.
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